Kiln docs
 v1.1.0
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Support
how to get help.

Item support runs through CodeCanyon, as Envato's item support policy describes.

6 months includedCodeCanyon Support tab

01How to ask

  1. Check first Troubleshooting, the log, and the console's Status page.
  2. Open the item's Support tab on CodeCanyon and send: the Kiln version (/healthz shows it), the Node.js version (node -v), your operating system, what you did, what you expected, what happened, the matching log lines and the Status page result. Never send API keys, passwords, ADMIN_SECRET_KEY or your .env file.

02What support covers

Six months of item support are included with the purchase and can be extended on CodeCanyon, as Envato's item support policy defines it: answering questions about the item, help with reported bugs, and help with the included features and the documented setup. Installation on your server, customization and the setup of third-party accounts (AI provider, Stripe, Cloudflare, Resend, Pexels) are not part of item support.

03Updates

New versions are published on CodeCanyon with their changelog. How to install one without losing data: Updating.